January6
NOTHING gets me as riled up as corporations taking advantage of consumers.
NOTHING gets me more upset than companies being blatantly dishonest and expecting us consumers to just suck it in.
My latest incident was with AirAsia this evening. My 2 friends and I were individually trying to book flights from KL to Siem Reap via the AirAsia website. After selecting the flight we wanted, entering all our personal and payment details, we proceed to submit our booking for payment processing. Audrey’s booking went through successfully, mine and Michelle’s came back with an error message that read something like “Error message : The requested flight may not be available, please check date/time…”
We haven’t encountered this before so we got a bit worried and decided to call their helpline. Now, apparently with AirAsia, their “free” helpline is completely automated so you don’t get to speak to a human. We knew an automated system woudn’t be able to help us with our problem. So reluctantly, I tried calling their supposedly Premium Customer Service Line, which charges RM1.95 per minute.
So I called the Premium Customer Service Line and sat through their entire automated sales pitch, which by then, was already about 2 mins into the call. Then I was kindly informed “All our operators are currently busy. Please hold.” Waited for another 2 mins but decided to hang up after that because that’s paying 8 bucks for freaking nothing (just listening to their stupid sales pitch and crappy music) and it didn’t seem like there was any customer service agent available to help me.
Went back to the web page and found out that my session had timed out. So I had to do the flight search all over again and found out that the price of the exact same flight had increased RM50!!! But we had no choice, we had to book this particular flight because Audrey had already gotten hers so we proceeded with the entire process and had to pay the additional fee.
Now, some might say that maybe that particular flight at the fare had reached its threshold, that’s why it didn’t allow us to proceed to purchase it at that price. But you know what? I really don’t care how the system is configured and what stupid rules it has in it. If your customer is already in the midst of the booking process, then you MUST honor the selected fare regardless!
I know, RM50 is not a terribly huge amount but really, I don’t care if it’s RM5 or RM500. It’s not the money that matters; it’s the principle. This is like a slap in the face and a sneer “Nyeh nyeh, you missed out on the lower fare. Now you have to pay the higher fare.” What the eff??!!!
Also, I noticed something on one of the pages during the booking process. So you can pay another fee (among their many many fees) to book your seats upfront. I’m not particular with my seats so I don’t need to book my seat now. In order to proceed with the booking, there are 2 buttons at the bottom of the page. One that says “Pick my seat” and another that reads “Continue without picking a seat” (refer to pic).

Let me ask : Would anyone with half a brain put white text on a light background? Hmmm… I wonder why they would do that. Go figure. And the steps in their booking process is riddled with similar things like these. There are soooooo many steps and so much fineprint to read that after a while, people just get fed up and take whatever they offer or don’t purchase at all. I haven’t used AA in a long time but I don’t remember it being this cumbersome to get a ticket when I last used it.
After this experience, I am NEVER going to fly with AirAsia again. Such a con job!!!! And I’m not the only one who’s had bad experience with AirAsia. From what I’ve read and feedback from my friends, seems like a lot of people have grievances with them. BAH!
~~~~~~~~~~
Another corporation that doesn’t honor their promises is the world’s worst local bank. At least, they didn’t honor the promise they made to me.
They sold me a credit card by promising that I could waive the RM50 govt fee as long as I made at least 5 transactions within the month. I did use it 5 times that month but they didn’t waive it. So I called up their customer service and told them that they should waive it. But no, apparently they cannot waive govt fees. I got really upset and infomed the agent that that was what the salesperson told me, but she insisted that she couldn’t waive the govt fee but will open a case for it and get back to me. As soon as she said that, I knew that it was a lost cause they won’t call me back and they won’t do anything about it. (Case in point : To-date, they have not called me to explain or straighten out the matter)
Again, the amount was not that big, also RM50. But like I said, it’s not the money, it’s the principle.
So I closed the current account that I had there (I had a significant amount kept in that bank) and canceled the credit card. I didn’t want to have anymore dealings with a bank who can’t keep its promises.
Seriously, if corporations cannot be honest and have at least some integrity, they don’t deserve to get any business at all. I know every corporation is out there to make a profit but seriously, where’s their integrity and dignity?